Assign responsibility and authority for performing the knowledge and information management process, developing the work products, and providing the services of the process.
Train the people performing or supporting the knowledge and information management process as needed.
Place designated work products of the knowledge and information management process under appropriate levels of control.
Identify and involve the relevant stakeholders of the knowledge and information management process as planned.
Measure and control the knowledge and information management process against the plan for performing the process and take appropriate corrective action.
Objectively evaluate adherence of the knowledge and information management process against its process description, standards, and procedures, and address non-compliance.
Review the activities, status, and results of the knowledge and information management process with higher level managers and resolve issues.
Knowledge and information management is institutionalized as a defined process.
Establish and maintain the description of a defined knowledge and information management process.
Collect knowledge and information management work products, measures, measurement results, and improvement information derived from planning and performing the process to support future use and improvement of the organization’s processes and process assets.
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